Need to provide a screenshot to our team for further review?
Screenshots are helpful to our team to help us identify exactly what the cause of an issue may be! There are a few simple steps that you can take to take these screenshots, depending on your device.
- Hold down the Power button. Quickly press your Home button while you have the Power button held down.
- Screenshots taken this way will save automatically to your Photos application.
Most Android devices will allow you to take screenshots with the following steps:
- Hold down the Power button.
- Simultaneously press your Home button while you have the Power button held down.
However, depending on model and make of your device, there may be some differences. Click here to view an article that offers a great breakdown on how to take screenshots for a variety of Android devices!
Taking a screenshot on a computer will be a little more complex than taking one on a mobile device.
Please watch this video to find out how to take a screenshot on your Windows PC:
Please watch this video to find out how to take a screenshot on your Mac: